Here is how to make an NDIS behaviour support referral: fill in a provider’s referral form or call them. Have the participant’s NDIS number, plan dates, funding category and a short summary of the behaviours of concern ready. Anyone can refer, including the participant, a parent, a carer or a support coordinator. You do not need a doctor’s letter.
Making a referral can feel like a big step. You may be a parent worried about your child, an adult wanting support for yourself, or a support coordinator helping a participant. This guide walks you through it in plain language. My Behaviour Support is a registered NDIS provider based in Campbelltown, and we work across South West and Western Sydney.
Who can make an NDIS behaviour support referral?
Anyone involved in a participant’s support can make an NDIS behaviour support referral, including the participant themselves. You do not need a doctor to start the process. Parents, carers, support coordinators, plan managers, allied health workers and advocates can all refer, as long as the participant or their nominee agrees to share their details.
A referral can come from:
- A participant referring themselves (self-referral)
- A parent, carer or family member acting for a loved one
- A support coordinator connecting a participant to services
- A plan manager, allied health worker or other provider
- An advocate or nominee
A self-referral is fine, and so is a parent referral. If you support someone under the NDIS, you can help them get started today.
What information do I need for a behaviour support referral?
Have the participant’s NDIS number, plan dates and plan management type ready. Add the funding category for behaviour support, contact details and a short summary of the behaviours of concern and any safety risks. Past reports help too. If you do not have every detail, refer anyway. We can help you fill the gaps.
Try to have these ready:
- NDIS plan details, including the plan dates and the participant’s NDIS number
- The funding category for behaviour support (more on this below)
- Whether the plan is self-managed, plan-managed or agency-managed
- Contact details for the participant and the main contact person
- A short summary of the behaviours of concern and any current safety risks
- Any existing reports, such as a past behaviour support plan or assessment
This information helps us match the right practitioner to the person. It also helps us understand the level of support needed from the first call.
How do I make a referral to My Behaviour Support?
You can refer to My Behaviour Support in 2 ways. Fill in our online referral form, which takes a few minutes, or call our team. Both routes lead to the same next step: a phone call with our team to talk through what is happening, check the funding and answer your questions.
Use the online referral form. Fill in our secure online referral form to make a referral with the details above. It only takes a few minutes. Consent is required to share personal information, and our privacy policy is linked on the form.
Or call us. Phone Delia on 0415 930 548 or Domenic on 0480 458 576. You can also email [email protected]. If you prefer to talk it through first, contact our Campbelltown team and we will guide you.
We support all ages: children, teenagers, adults and older people. Support can be delivered at home, at school, at work and in the community.
What NDIS funding pays for behaviour support?
Behaviour support is funded through your Capacity Building budget. In older plans it usually sits under the Improved Relationships category. In plans built in the newer PACE system, you may see it listed as Behaviour Support. Your plan manager or support coordinator can confirm which category your plan uses.
This funding is set aside for behaviour support. It can pay for the full cycle of positive behaviour support, which includes:
- A Functional Behaviour Assessment to understand what drives the behaviour
- Writing an interim or comprehensive behaviour support plan
- Training for families, carers and support staff to put the plan into practice
- Review, monitoring and reporting over time
Our rate is $252.99 per hour, in line with NDIS pricing arrangements. Travel is charged at a 50% reduced rate, and we charge no kilometres. The NDIA reviews rates each year, so we confirm your rate at your first consultation and in your service agreement. Our guide to NDIS behaviour support costs explains how far funding goes. If you are not sure whether you have the right funding, ask us.
What happens after an NDIS behaviour support referral?
After you refer, we review the referral and call you. Then we book a first appointment to meet the person and the people who know them well. From there, a practitioner may complete a Functional Behaviour Assessment, which guides the plan. Here is each step in more detail.
First, we review your referral and call you back. On that call, we listen to what is happening and answer your questions. We check the funding and confirm the person is a good fit for our service.
Next, we book a first appointment. This is a relaxed conversation where we get to know you. We meet the person and the people who know them well. We start to understand the whole picture: the strengths, the routines, the environment and the behaviours of concern.
From there, our practitioner may complete a Functional Behaviour Assessment. This uses tools such as the QABF and, where helpful, a Quality of Life assessment. The assessment guides everything that follows.
What are the steps from referral to a behaviour support plan?
Positive behaviour support runs over months, with regular visits. Here is how the process runs from referral to plan and beyond.
- Referral and callback. You refer, and we call you back to talk it through.
- First appointment. We meet the person and their support network.
- Assessment. We complete a Functional Behaviour Assessment to understand the why behind the behaviour.
- Behaviour support plan. We write an interim plan first if safety needs it, then a comprehensive plan for the longer term.
- Implementation and training. We coach the family and staff to use the plan in daily life.
- Review and monitoring. We track progress and adjust the plan as things change.
Where restrictive practices are in place, we always treat them as a last resort. We work towards reducing them over time and, where possible, removing them. Our aim is a safer, more supported everyday life. You can read how we approach this on our Reducing Restrictive Practices page.
What can support coordinators expect from My Behaviour Support?
Support coordinators can expect a registered NDIS provider that works with Positive Behaviour Support and the Capable Environment Framework. Our practitioners have experience with complex, high-risk situations and restrictive practices. We keep you updated through the referral, the assessment and each review.
We know a good referral reflects on you. My Behaviour Support is a registered NDIS provider. You can check any provider on the NDIS Provider Register. We work with Positive Behaviour Support and the Capable Environment Framework.
We have experience with complex, high-risk presentations and restrictive practices. We write reports to support plan reviews and Commission requirements. You can lean on our positive behaviour support team for the detail, and meet our practitioners on our team page. For the background on the approach, read what positive behaviour support is.
Frequently asked questions
Can I refer myself or my family member?
Yes. A participant can self-refer, and a parent or carer can refer on someone’s behalf. You do not need a doctor’s letter to make an NDIS behaviour support referral. Support coordinators, plan managers and other providers can refer too, with the participant’s consent. You can start with our online form or a quick phone call.
What funding do I need for behaviour support?
You need Capacity Building funding for behaviour support. In older plans it is usually under Improved Relationships, and in PACE plans it is listed as Behaviour Support. This budget can pay for the assessment, the plan, training and reviews. If you are unsure what your plan includes, contact us and we will help you check.
How soon will I hear back after I refer?
We review every referral and call you back to talk it through. On that call, we confirm the funding, answer your questions and book a first appointment when you are ready. If your situation involves urgent safety risks, tell us on the form or when you call so we can talk about next steps.
Do you support adults as well as children?
Yes. We support all ages, from young children through to teenagers, adults and older people. Support is delivered where it is needed, whether that is at home, at school, at work or out in the community. Read more in our guides to behaviour support for adults and behaviour support for children with autism.
How do I start an NDIS behaviour support referral today?
Starting behaviour support can be simple. To talk it through, make a referral today or call us. Our guide to your first behaviour support appointment explains what happens next.
